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Interective voice response or IVR system for call center
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24/02/21, 01:48 PM,
#1
Interective voice response or IVR system for call center
[font][font][size = 7] A well-designed IVR software system can help boost customer satisfaction and improve the operations and KPIs of contact centers. [/font][font]An efficient interactive voice response system can help prevent efficient holding time, particularly during times of high call volume, by helping customers find answers and perform simple tasks themselves. [/font][font]IVR technology can help direct calls easily and seamlessly to the right call center representative in situations where a customer wants or demands to talk to an individual to answer their question. [/font][font][/ size] [size = 7] [/font][/font][font][font]Difference between IVR and ACD software[/font][/font][font][font] [/size [/font][font]hàn [/font][font][/ size] [size = 7] [/font][font][[/font][/font]
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26/02/21, 09:27 AM,
#2
RE: Interective voice response or IVR system for call center
[font][font]Very interesting [/font][/font][font][font]info[/font][/font][font][font] ! [/font][font]Perfect just what I was searching for![/font][/font]
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